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Salesforce Sync
Salesforce Sync
  • Getting started with Yoxel Sync
  • Getting started with Yoxel Add-Ons
  • Getting started with Yoxel Signals
  • YOXEL SYNC
    • Yoxel Sync - Custom sync solution for Outlook and Gmail
    • Installing Yoxel
    • Adding and removing users
    • Change log
    • Yoxel Sync admin configuration
    • Testing Yoxel Sync (for admins)
    • Managing Yoxel Sync users
    • Adding Yoxel Sync tab (Lightning)
    • Adding Yoxel Sync tabs (Classic)
    • Activating admin approved pre-authorizations mode
    • Authorizing Yoxel to access Outlook (MS Exchange)
    • Enabling users to access Yoxel
    • How do I cancel my subscription?
    • How to purchase Yoxel licenses?
    • Migrating Yoxel to another Salesforce instance
    • Setting up G Suite service account
    • Uninstalling Yoxel
    • Upgrading to the latest version of Yoxel
    • Why am I email-notified about Yoxel Sync status?
  • YOXEL ADDONS
    • Yoxel Outlook and Gmail addons
    • Installing Yoxel Outlook add-in (for all users)
    • Installing Yoxel Outlook add-in (for yourself)
    • Installing Yoxel Gmail plugin
    • Activating Yoxel Salesforce Add-on
    • Activating Yoxel Sync from the add-on
    • Logging email to Salesforce
    • Home Page: People List and Views
    • Follow-Up robot
    • Email Tracking in Yoxel Add-ons
    • Quick-create a new lead, contact, opportunity, task, case
    • Use your Salesforce lists/views
    • Getting started with Yoxel Google Workspace Add-On
      • Installing Yoxel Google Workspace Add-On
  • YOXEL SIGNALS
    • Configuring Salesforce Flow signals
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  • Enabling users to access Yoxel for Enterprise Edition and up
  • Enabling users to access Yoxel for Group and Professional Editions

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  1. YOXEL SYNC

Enabling users to access Yoxel

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Last updated 5 months ago

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If you have initially installed Yoxel Sync for admins only or for custom profiles only then some of your newer users that are not admins or users with different profiles may have troubles accessing Yoxel Sync tab and the sync capabilities. The article explains how you could enable Yoxel Sync for additional user profiles.

Enabling users to access Yoxel for Enterprise Edition and up


  1. Salesforce implemented a new UI for profile management a few releases ago. Unfortunately, the process of editing profiles now takes a lot more clicks. We recommend going to Setup > App Setup > Customize > User Interface, and unchecking the "Enable Enhanced Profile User Interface" checkbox at the bottom of the page just long enough to get this process done.

  2. Navigate to Setup > Installed Packages > Manage Licenses

  3. Click the user profile for which you want to enable access

  4. Click Edit button in the Profile Detail section

Now examine the following sections of the user profile and make appropriate adjustments:

Custom Tab Settings

Administrative Permissions

Visualforce Page Access

Apex Class Access

Custom Object Permissions

Enabling users to access Yoxel for Group and Professional Editions


In the Group and Professional Editions, field access is governed not by a profile but by a page layout. So please take the following steps:

  1. Navigate to Setup - App Setup - Create - Objects. (In the newer UI, navigate to Setup - Build - Create - Objects.)

  2. Click the Conversation object.

  3. Scroll down to the Page Layouts section, and click the Edit link next to the Conversation Layout.

  4. Drag each field in the Fields panel down into the detail area. You will have to do this one field at a time. The idea is to make sure that all the fields of the Yoxel Item object are visible to your users.

  5. Save the layout.