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Salesforce Sync
Salesforce Sync
  • Getting started with Yoxel Sync
  • Getting started with Yoxel Add-Ons
  • Getting started with Yoxel Signals
  • YOXEL SYNC
    • Yoxel Sync - Custom sync solution for Outlook and Gmail
    • Installing Yoxel
    • Adding and removing users
    • Change log
    • Yoxel Sync admin configuration
    • Testing Yoxel Sync (for admins)
    • Managing Yoxel Sync users
    • Adding Yoxel Sync tab (Lightning)
    • Adding Yoxel Sync tabs (Classic)
    • Activating admin approved pre-authorizations mode
    • Authorizing Yoxel to access Outlook (MS Exchange)
    • Enabling users to access Yoxel
    • How do I cancel my subscription?
    • How to purchase Yoxel licenses?
    • Migrating Yoxel to another Salesforce instance
    • Setting up G Suite service account
    • Uninstalling Yoxel
    • Upgrading to the latest version of Yoxel
    • Why am I email-notified about Yoxel Sync status?
  • YOXEL ADDONS
    • Yoxel Outlook and Gmail addons
    • Installing Yoxel Outlook add-in (for all users)
    • Installing Yoxel Outlook add-in (for yourself)
    • Installing Yoxel Gmail plugin
    • Activating Yoxel Salesforce Add-on
    • Activating Yoxel Sync from the add-on
    • Logging email to Salesforce
    • Home Page: People List and Views
    • Follow-Up robot
    • Email Tracking in Yoxel Add-ons
    • Quick-create a new lead, contact, opportunity, task, case
    • Use your Salesforce lists/views
    • Getting started with Yoxel Google Workspace Add-On
      • Installing Yoxel Google Workspace Add-On
  • YOXEL SIGNALS
    • Configuring Salesforce Flow signals
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  1. YOXEL SYNC

Why am I email-notified about Yoxel Sync status?

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Last updated 4 months ago

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Yoxel Sync must have been configured and activated for you. The sync tries to run but fails to access your remote accounts i.e. Salesforce, Office 365, MS Exchange, G Suite. There could be a couple of reasons for this: 1. Unauthorized. In order for Yoxel Sync to access your remote accounts, it needs to be authorized/allowed the access. Only you can do this! Please navigate to your Yoxel Sync tab in your Salesforce account and authorize the services that show 'Unauthorized' status.

2. Password expired. This is mainly the case for MS Exchange users. Their Outlook password may have expired but Yoxel does not know a new password. In this case simply enter your new Outlook password in the service form:

3. Account provider issues. Sometimes your account provider servers exhibit connectivity issues (server error, service unavailable, maintenance, ...) and Yoxel Sync can't connect to your remote account. Yoxel tries to suppress these notifications but will notify you if the problems persist for multiple sync cycles. There is nothing you can do to resolve these problems usually. Please contact our support (simply reply to the notification email) and we will try to work with your IT department.